Latest News

We would like to remind our patients: Please do not attend the surgery unless you have an appointment or are collecting something. We are having patients frequently turning up to try and book appointments or deal with queries- this is increasing the risk of spreading COVID-19. Please help us to look after you by calling us or emailing us alvaston.medicalcentre@nhs.net emails sent before 3pm will be answered the same working day.


ppg

flu clinic information:  https://www.alvastonmedicalcentre.nhs.uk/page1.aspx?p=1&t=1

We are currently waiting for further guidelines from the government about the possibility of offering a flu vaccination to 50-64 year olds so please do not call us to book in currently unless you are in another eligible category.


shielding summary

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Dental Access

dentist info

 You can search for your nearest dentist at: https://www.nhs.uk/service-search/find-a-dentist

NHS 111 is available 24 hours a day, 7 days a week

If you’re deaf, you can:

- use the NHS 111 British Sign Language service: interpreternow.co.uk/nhs111

- call 18001 111 on a textphone

Do not worry if you have COVID-19 symptoms, appropriate arrangements can be made to see you if you need urgent dental care.


Covid-19 Help & Support

JUCD Support


Changes to Dispensary Operating Hours

Please be aware that from Monday 4th May 2020 AMC dispensary operating hours will change and the following continue for the foreseeable future -

Monday

9.00am - 13.00pm & 14.00pm - 16.00pm

Tuesday, Wednesday, Thursday, Friday

9.00am - 13.00pm & 14.00pm - 16.00pm 

Saturday & Sunday Closed

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Coronavirus (COVID-19): getting tested

https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested#who-can-be-tested


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Minor Eye Conditions (MECs)

Temporary expansion of pilot - COVID-19 response

Information for patients

To assist with the current pressures faced as a result of COVID-19 in GP practices and hospitals, NHS Derby and Derbyshire CCG has put in place a service that enables patients with eye problems to be reviewed by an Optician.

From the information you have provided to your GP Practice, you have been advised to contact one of the Opticians listed below for advice. You can choose any of the Opticians from the list and will be able to arrange a time to speak with them.

The Optician you speak with will be able to provide advice over the telephone or via video call for managing your eye condition, arrange to see you face to face or refer you on to other services.

Please see below the list of Opticians, their contact numbers and opening times which will help you make a decision about which to contact.

The Optician will discuss any concerns you may have and respond to your questions.

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TRENT PTS (Psychological Therapies Service)

WE CAN HELP

For those in need of emotional and psychological support at this difficult and challenging time, Trent PTS is continuing to provide a service for all patients registered with a Derby GP (This service is NHS funded). If you would like psychological support and are aged 16 years or over you can self-refer. Please go to our website to complete a referral and we will be in contact to arrange your first appointment.

As we continue to accept new referrals, we are now offering our services by phone, webcam, using online text-based therapies or through online support packages so as to maintain social distancing.

You can also call the telephone number below, to talk to a member of our team about the services we offer.

 

www.trentpts.co.uk 

01332 411 260

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Practice QUEST Sessions

In light of the current COVID-19 Crisis AMC has cancelled the upcoming (Staff) QUEST training sessions in May, June & July.

We will be open as normal during this time to ensure that we continue to offer support to all of our patients, if you require any support or assistance please contact AMC and speak to a receptionist who will be happy to help.

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Need an appointment for something other than Coronavirus?

It is important that patients still access help when they need it, our Practice is still available to help. Please see link below of how to access help:

Appointment - non coronavirus


Children during COVID - 19 Crisis

“At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else might be infectious so staying at home when well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19. GPs and hospitals are still providing the same safe care that they have always done for children . If you are not sure if your child is unwell and whether they need to be seen, contact us and speak to a member of our team. For information about crying babies, click here http://iconcope.org/parentsadvice/). If your child appears severely unwell and advice is not quickly available call 999 or take them to ED as you would in other times.”

Information for parents:

Information for parents

Advice for parents

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Tell the NHS about your current experience of coronavirus:

‘This survey will help the NHS understand more about how and where coronavirus (COVID-19) is affecting people currently. By answering some quick questions, you can help the NHS plan its response to coronavirus. ‘

https://www.nhs.uk/coronavirus-status-checker


COVID-19 AND SAFEGUARDING

we realise how difficult it is at this time when we are not allowed to go out and take part in usual activities and how tempers can fray. If you are struggling due to the situation and are experiencing abusive behaviour within the household please do make contact with the surgery if you need help and support. Below is a list of other services who are also available to help:

  • National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC
  • professional counsellors for help, advice and support
  • Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry
  • MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
  • YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus
  • https://youngminds.org.uk
  • ICON: Babies cry: You can cope. http://iconcope.org/
  • SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19
  • IRISi interventions: irisi.org/iris/find-your-local-iris-site/

CORONA VIRUS KEY MESSAGES - 23.03.20

 



  1. SOCAL DISTANCING will only work if we all do it and it is the only way to reduce impact on our NHS
    1. Please ensure your children are not hanging around with one another when not at school.
    2. Please do not congregate in houses as pubs/clubs are closed.
    3. If outside, please maintain 2m separation and avoid busy areas such as popular parks.

 

  1. The NHS is getting increasingly stretched. YOU CAN HELP
    1. Only use General Practice/A+E if you need to. If you need to we are here and are managing the vast majority of problems by phone. Do not ring your practice if you think you are in the extremely vulnerable group. Letters are in the process to be sent to the most vulnerable patients.
    2. Where possible try self-care first.
    3. Please be aware that routine referrals to hospital have been suspended. The only exception is CANCER SERVICES where Two Week Wait Cancer referrals can still be made
    4. DO NOT over-order medications, or order medications that you wouldn’t normally have. We have seen Social Media posts about ‘Rescue Medication’ for chronic lung complaints; these are used in specific circumstances and are not for all. We have sufficient medications at this time but inappropriate use will affect the supply chain.

 

  1. General practice continues to adapt to the crisis. We will see practices working in networks to pool resources such as staff and PPE and manage at risk patients and probable COVID-19 patients in different ways:
    1. You may start to hear the terms ‘RED’ clinics for respiratory problems or those self-isolating and ‘Green’ clinics for other medical problems where there are no symptoms of COVID-19.
    2. You MAY be seen at a practice that is not your usual practice but is nearby. Please listen carefully and follow instructions given.

 

  1. We need to start talking about death and dying. This excellent article from the BBC explains why and advises the sorts of questions we should be having with our loved ones.

 

  • A huge thanks to the vast majority of patients who are adhering to government advice, understanding of these changes and self-caring.

 


 

Corona Virus - Fit Note Guidance(Med3)

We have received the following information from Derbyshire LMC with regards to practices providing fit notes (Med 3 Forms) for 14 day or 12 week (high risk patient) self-isolation? Derby & Derbyshire LMC’s view is that practices should NOT be doing this as it takes staff away from frontline duties and we will support any practice refusing to do these until the national guidance catches up with reality.

 

As a practice we are limiting the amount of patients attending the practice, for standard/ general fit notes we are electronically sending these to patients’ mobile telephones, once they have been triaged by a clinician.

Please follow this link in order to attain a 111 Self Isolation Note https://111.nhs.uk/isolation-note

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PLEASE NOTE THAT WE ARE NOT ABLE TO ORDER EXTRA SUPPLIES OF MEDICATION.  THE GOVERNMENT HAVE ADVISED THAT  MEDICAL SUPPLIES WILL NOT BE AFFECTED BY COVID19 AND THEY ARE WORKING TO MAINTAIN ADEQUATE SUPPLIES

PLEASE NOTE FROM MONDAY 23RD MARCH DISPENSARY OPENING HOURS AT THE BOULTON LANE SITE WILL CHANGE TO 9.00AM - 1.00PM AND 2.00PM - 4.00PM


 

Surgery Update

Patients are asked to please keep up to date with guidance from Public Health England; this information can found on the NHS 111 website and on the GOV website also. We will be screening patients who have already booked an appointment with a GP or a Nurse by telephone to ensure you are not displaying symptoms of the virus prior to attending the surgery and to avoid you attending the surgery if possible.  There will be no pre bookable appointments for the foreseeable future.

We fully appreciate that everyone is worried at the present time, both for themselves and family and friends.  However we are afraid that we have had a small minority of people who appear to be directing their anxiety and anger towards members of the Practice Team and we have experienced an increase in rude or aggressive behaviour directed towards our team.  Our team are doing the very best they can to continue to provide the service in a responsive and pro-active way whilst constantly responding to advice and guidance which is being updated on a daily basis.  Please ensure that you treat our team with courtesy and respect.

The following information is guidance from Public Health England for the Surgery to follow. We hope this gives some insight for patients in to how the Surgery are processing and dealing with requests. We appreciate your understanding and support during this time. covid-19 in primary care (UK)


General advice - COVID-19:

For patients requiring general information on Coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/   For patients concerned that they may have coronavirus or may have come into contact with someone who has, please visit https://111.nhs.uk/service/covid-19 

If you think you have COVID-19 symptoms DO NOT ATTEND THE SURGERY.  You do not need to contact us.  Please go to 111 online at https://111.nhs.uk/service/covid-19 

Please follow the new NHS advice to self isolate at home for 7 days if you have a high temperature and / or new continuous cough.

The public are advised to stay at home (self isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

DO NOT go to a GP surgery, pharmacy or hospital.

 

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Read the NHS advice about staying at home at https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice

Urgent advice

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

 Only call 111 if you cannot get help online.

when should i worry? - Your guide to coughs, colds, ear ache & sore throats:

http://www.whenshouldiworry.com/resources/When%20should%20I%20worry-Booklet_England-with%20111%20service_2016.pdf

Pregnancy & Coronavirus

The Royal College of Obstetrics and Gynaecology have compiled advice for pregnant women and their families. If you are pregnant and concerned regarding Coronavirus please follow the link below:

https://www.rcog.org.uk/en/guidelines-research-services/guidelines/coronavirus-pregnancy/covid-19-virus-infection-and-pregnancy/

COVID-19 & PEOPLE WITH TYPE 1 DIABETES

March 2020

 please see attachment:

COVID-19 & PEOPLE WITH TYPE 1 DIABETES


How to order your repeat prescriptions

Prescription medicines order line (MOL) is now LIVE

If you have a chosen pharmacy, you will be asked to call the medicines order line to request your repeat prescription; this will no longer be done via the surgery or through the chemist.

All it takes is a simple phone call that you can make from the comfort of your own home. Your prescription can then be sent electronically to a nominated pharmacy of your choice (in exceptional circumstances it may be collected from your GP practice- though due to current pandemic you will be asked to nominate a pharmacy to minimise travelling and risk of catching the virus).

The aim of this service is to ensure patients receive the correct quantity of medication needed, in a timely manner, to reduce the amount of medication waste.

FACT: Unused prescription medicines cost the NHS in Derbyshire over £6 million every year. Only ordering what you need, when you need it, will save the NHS money to spend on more important services.

 

To order your repeat prescription, please call: 0115 855 0260

Lines are open 9am- 4pm Mon-Fri


DID YOU KNOW...……?

WE CAN MAKE EVENING AND WEEKEND APPOINTMENTS

FOR YOU AT ONE OF OUR HUB PRACTICES

(PLEASE SEE OUR OPENING TIMES FOR FURTHER INFORMATION)

 

IF YOU NEED TO BE SEEN OUTSIDE OF THESE TIMES PLEASE PHONE 111 OR IF IT IS AN EMERGENCY PLEASE PHONE 999

 


Online Consult - Our new TRIAGE system... IS HERE!!!

Click on the link on the home screen and get some help with your query!


Managing Your Infection

Here are some helpful hints and guidelines about common infections. Click on the link above to see a step by step guide on how to manage your infection. The leaflet also provides information on self-care :-

Step 1: How to help make yourself better

Step 2: Check how long your symptoms last

Step 3: Look out for serious symptoms

Step 4: Where to get help


Please be aware, ALL of our tea Tuesdays and tea Thursdays have been CANCELLED until further notice


Childhood Immunisation Survey for Parents/Carers

Parents in England are advised to immunise their children as per the national routine immunisation schedule to protect them from vaccine preventable diseases

Unfortunately, in the UK and locally, we are starting to see a steady decline in childhood immunisation uptake. NHS England and NHS Improvement, as the commissioners of the childhood immunisation programme in the Midlands, would like to gain an insight from parents/carers as to why, in some areas, fewer parents are accepting the offer of immunisations for their children.  
We would love to hear your opinion regarding potential barriers that are preventing access to immunisation service and your suggestions as to how we can improve the delivery of immunisation services in your area. Please take a few minutes to complete this survey. It will help us to continually improve immunisation services in the community.

The survey will be collated by the Screening and Immunisation Team (Derbyshire/Nottinghamshire) to improve service quality locally.

The survey is fully anonymous.

Thank you for  your time. If you wish to find out more about immunisations s please visit www.nhs.uk/Conditions/vaccinations/

Please click on this link and complete the survey: https://www.surveymonkey.co.uk/r/VXVTKMN



NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.


Practice Closures 2020

The practice will be closed on the following dates & times. If you have an urgent medical query whilst the practice is closed, please call 111. In the event of an emergency, please call 999.


Self Care

New campaign to support Derbyshire to become ‘self-care aware’

www.nhsstaywellderbyshire.co.uk

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