Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system via the link at the top of this page

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • drop your repeat slip off through the prescription post-box in the main reception, having clearly marked the items required.
  • email with:
    • patients name
    • date of birth
    • items required


Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Medicines Order Line (MOL)

If you have a chosen pharmacy, you will be asked to call the Medicines Order Line to request your repeat prescription; this will no longer be done via the surgery or through the chemist.

All it takes is a simple telephone call that you can make from the comfort of your own home. Your prescription can then be sent electronically to a nominated pharmacy of your choice (in exceptional circumstances it may be collected from your GP practice- though due to current pandemic you will be asked to nominate a pharmacy to minimise travelling and risk of catching the virus).

The aim of this service is to ensure patients receive the correct quantity of medication needed, in a timely manner, to reduce the amount of medication waste.

To order your repeat prescription, please call 0115 855 0260

Lines are open 9am – 4pm Monday to Friday

Electronic Prescription Service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

  • Choosing a pharmacy or other dispenser
  • Cancelling or changing your choice of pharmacist or dispenser
  • What can I do if I'm unhappy with the process?

Go to Electronic prescriptions

Dispensary Services

Dispensary services are available for our Aston-on-Trent, Western-on-Trent, Shardlow and some Thulston patients. Patients with an address more than 1 mile from the nearest pharmacy are eligible to use our dispensary service at Alvaston Medical Centre and Aston Surgery.

This means we are able to dispense medications to eligible patients just as a High Street Pharmacy normally would. We also offer a prescription delivery service for housebound patients within these areas.

Dispensary Opening Times


Alvaston AM

Alvaston PM

Aston AM

Aston PM 


9am to 1pm

2pm to 4pm

8am to 12:00pm

1pm to 6pm


9am to 1pm

2pm to 4pm

8am to 12:00pm

1pm to 6pm


9am to 1pm

2pm to 4pm

8am to 12:00pm

1pm to 6pm


9am to 1pm

2pm to 4pm

8am to 12:00pm

1pm to 6pm


9am to 1pm

2pm to 4pm

8am to 12:00pm

1pm to 6pm

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription please contact our reception team or email us on 

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.